Patient Rights

At Patients ER & Hospital, protecting and respecting patient rights is a fundamental part of the care we provide. Every patient who visits our facility is entitled to important rights and protections established by Texas state laws and healthcare regulations, all of which are designed to support compassionate, patient-focused care.

Patients have the right to receive medically appropriate treatment without discrimination based on factors such as race, ethnicity, religion, gender, age, disability, or ability to pay. Texas law also recognizes each individual’s right to participate in decisions regarding their healthcare, including the right to accept or decline treatment after receiving complete information about the potential benefits, risks, and available alternatives.

In addition, patients are entitled to privacy and confidentiality regarding their medical information, prompt access to emergency medical services, and clear communication about their diagnosis, treatment plan, and financial responsibilities. Healthcare providers are committed to ensuring that patients receive information in a manner that is understandable and allows them to make informed choices about their care.

These protections are intended to preserve the dignity, independence, and well-being of every individual seeking emergency medical treatment, while promoting transparency, respect, and high-quality healthcare throughout the patient experience.

External Resources

You may also contact any of external resources below, if needed.

Center for Improvement in Healthcare Quality

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KePRO

Medicare Quality-Improvement Organization
Rock Run Center
5700 Lombardo Center Dr., Suite 100
Seven Hills, OH 44131
844-430-9504
Website: https://www.cms.gov/medicare/quality/quality-improvement-organizations

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Texas Department of State Health Services

PO Box 149347
Austin, TX 78714
888-973-9347
Website: https://www.dshs.texas.gov/