Understanding Your Bill
There are many major differences between a hospital ER experience and the Patients ER & Hospital experience. Our comfortable décor, friendly staff, spacious waiting room and fast care may be significantly different from traditional emergency room service, but our billing is handled in much the same way. In essence this means you’re getting the same …
Patient Rights
At Patients ER & Hospital, protecting and respecting patient rights is a fundamental part of the care we provide. Every patient who visits our facility is entitled to important rights and protections established by Texas state laws and healthcare regulations, all of which are designed to support compassionate, patient-focused care. Patients have the right to …
Notice of Privacy Practices
Protected Health Information (PHI) Effective October 9, 2026 This Notice of Privacy Practices describes how Patients Emergency Room locations (PER & PERH) may use and disclose your protected health information, your rights regarding that information, and PER’s legal responsibilities. Protected health information includes information that identifies you and relates to your past, present, or future …
Price Transparency
Price Transparency Last Updated: September 1, 2026 The price information provided by this website is strictly an estimate of prices, and Patients ER & Hospital cannot guarantee the accuracy of any estimates. Price estimates may vary from patient to patient due to unforeseen complications, the number of tests or procedures performed, and non-hospital related charges, …
Insurance Coverage
Understanding Your Health Insurance Medical emergencies are one of the major stressors in life and having to battle with your insurance company afterward only adds more stress. Our goal is to minimize that stress by ensuring your emergency is resolved quickly and efficiently. Patients ER & Hospital is your personal advocate in this process by …
No Surprise Billing
Your emergency medical care should be covered at In-Network levels by law, regardless of the contracted status of the facility you seek care at. Surprise bills are a result of private insurers choosing to deny coverage of your emergency room visit. This can result in inflated patient financial responsibility. Patients ER & Hospital and Hospital …
Medical Records
Maintaining Strict HIPAA Compliance At Patients ER & Hospital, safeguarding patient privacy and protecting sensitive health information are top priorities. To ensure secure and efficient management of medical records, we partner with Gryphon Healthcare, a trusted provider that maintains strict HIPAA compliance and industry-leading security standards. Patients may request access to their medical records for …