When every minute counts, why wait?
 PERH | Other Hospitals | Urgent Care Clinic | |
|---|---|---|---|
| Open 24/7 |  | | NA |
| Free Parking | | NA | |
| Easy Registration Forms | | NA | |
| Beautiful, empty waiting room | | NA | NA |
| Free Coffee, Drinks & Snacks | | NA | NA |
| Short Wait Times | | NA | NA |
| Seen by Doctor, not a PA or NP | | NA | NA |
| VIP Care | | NA | NA |
| CT Scan / Digital X-ray | | | NA |
| Radiology Results in 10 Minutes on Average | | NA | NA |
| ER Lab with Results in 15 Minutes on Average | | NA | NA |
| Pharmacy services and Rx’s immediately accessible | | NA | NA |
| Chest Pain | | | NA |
| Abdominal Pain | | | NA |
| Head Injuries | | | NA |
| Abscess | | | |
| Pediatric Fever | | | |
| Lacerations, Sprains | | | |
| Rapid Discharge | | NA | NA |
| Admissions direct admit to inpatient hospital services (room, ICU, OR, cath lab, etc.) | | – | NA |
Lab and Radiology Turnaround Times
| Lab or Radiology Test | PERH | Other Hospitals |
| Avg. for Chemistry | 15 min | 60-73 min |
| Avg. for Blood Counts/CBC | 8 min | 59 min |
| Avg. for Cardiac Enzymes | 15 min | 60-107 min |
| Avg. for X-rays to be Performed and Interpreted | 45 min or less (usually 25 – 30 min) | 135 min |
| Avg. Time in ER from Arrival to Discharge | Less than an hour | 2.6 hours after seeing the physician |
| Avg. Time Waiting to See the Physician | 5 min | 55.8 min |
Other Indicators of PERH’s Pursuit of Excellence
Average status of the waiting room upon arrival at other Hospital ERs?
Crowded, uncomfortable, impersonal, no place to have private discussion with family or friends
Access to the physician or nurse taking care of you or your loved one
Other Hospital ERs: strictly limited because of space and staffing limitations.
PERH: nearly unlimited access to the physician and nurse, helpful and willing to answer all of your questions 24/7, in person or by phone.
Number of times you’ll hear someone shouting “nurse, nurse” at PERH?
Zero. Our nurses and staff give one-one care and are available at all times during your stay. Our patients and staff interact on a name by name basis, not “Nurse”, but, “Kevin, will you or Dr. Smith please come and explain…”
Parking
Other Hospital ERs: crowded, long walk from the main entrance.
PERH: plenty of parking, close to the main entrance.
Access to helpful information
Other Hospital ERs: 1-800 number to main operator who directs to the department receptionist. Who then directs to the nurse…
PERH: one number (281-576-0555) and you’ll be immediately greeted by a helpful staff member who will answer your questions and direct you to our services, including driving directions and insurance questions.
Sources for above figures:
- http://www.ncbi.nlm.nih.gov/pmc/articles/PMC2282400/ Laboratory Turnaround Time. Robert C Hawkins Department of Pathology & Laboratory Medicine.
- http://www.ncbi.nlm.nih.gov/pubmed/20536804 2010 May;17(5):501-7. doi: 10.1111/j.1553-2712.2010.00738.x. Emergency department patient volume and troponin laboratory turnaround time. Hwang U1, Baumlin K, Berman J, Chawla NK, Handel DA, Heard K, Livote E, Pines JM, Valley M, Yadav K.
- http://ww2.fchtexas.com/lab-important-for-diagnosis-and-patient-care/
- https://www.heartoftexashealthcare.org/services/laboratory.php
- http://ctscan.imagingeconomics.com/article.asp?type=ARTICLE&id=2010-10_01
- http://www.cdc.gov/nchs/data/nhsr/nhsr007.pdf