FAQ

At Patients Emergency Room, we put forth every effort to ensure all of your questions are answered as thoroughly, promptly and accurately as possible. On this page you will find answers to a number of our patients’ most frequently asked questions. If you have further questions that are not addressed within these answers, please do not hesitate to contact us anytime – day or night – at (281) 576-0555.

What is the difference between an urgent care clinic and an emergency room like Patients Emergency Room?

Freestanding emergency rooms are very different from urgent care clinics. Emergency rooms like Patients Emergency Room offer a number of advantages and services that an urgent care clinic simply cannot. Services offered by a freestanding emergency room include: • Open 24 hours a day. • Full range of radiology services, including X-ray, CT, Ultrasound, etc. • Radiologist immediately available to read the images and provide reports. • Laboratory services necessary to diagnose emergent conditions. • Laboratory and radiology test results immediately available to the treating physician. • All patients will be seen by a Board Certified physician and not just a physician assistant. • Always has a Registered Nurse on premises. • Should any patient’s condition require hospital admission, emergency rooms have transfer agreements with hospitals and can directly admitted to a major hospital. Read more about our services.

Q: What types of ailments do the healthcare professionals at Patients Emergency Room treat?

A:  The highly qualified and experienced emergency medical team at Patients Emergency Room is capable of diagnosing and providing treatment for virtually any illness or injury. We also offer onsite lab services, X-rays, CT scans and ultrasounds. Please visit our Services page to view a comprehensive list of the services we provide so you can learn what to expect.

Q: Does Patients Emergency Room provide medical treatment and services for infants, toddlers and children?

A:  Absolutely! Our compassionate physicians and medical professionals have extensive training in emergency pediatric medicine, so you can rest assured we have the requisite knowledge and experience to provide you and your child with highly personalized care for virtually any illness or injury requiring emergency treatment. In addition, our calm, welcoming facility includes rooms specifically designed for pediatric care, which will allow you and your child to experience an unprecedented level of comfort and ease that is sure to be unlike any other emergency medical visit you’ve experienced.

Q: How is Patients Emergency Room different from a regular hospital emergency room or a family doctor’s office?

A:  When people think of an emergency clinic, they often tend to picture a room full of people waiting chaotically – and sometimes for hours on end – to be seen by an overwhelmed physician. Fortunately, when patients come to us they can look forward to a calm, welcoming atmosphere in which they will be examined by our board-certified physicians and experienced medical staff within a matter of minutes. Our freestanding emergency department is open 24/7, which drastically improves and simplifies area residents’ access to timely emergency medical care. We work diligently to ensure your visit is as hassle and stress-free as possible, and will even follow up with your primary care physician to make sure he/she is up-to-speed on your current condition.

Q: What types of insurance does Patients Emergency Room accept?

A:  We accept most all major insurance plans, such as Blue Cross/Blue Shield, United Healthcare, Humana, Aetna, Cigna and many others. Please give us a call at (281) 576-0555to see if Patients Emergency Room is in-network with your insurance provider. We do not accept Medicare or Medicaid. If we are not in your insurance network: As a resident of Texas, all insurance carriers are required to pay “in network” fees for your emergency medical treatment, regardless of whether Patients Emergency Room is “in-network” or “out-of-network.” Should you receive a bill with “out of network” fees added to the bill, please call us at (281) 576-0555.

Q: What if I experience troubles with my insurance company?

A: Texas state law requires insurance carriers to reimburse all patients for emergency room visits, regardless of whether the emergency room is “in-network” or “out-of-network.” We are here to help you from treatment to billing. That being said, if you are experiencing difficulties in dealing with your insurance company, or if your insurance company refuses payment for your emergency medical visit, please call us at 281-576-0555, and we will work with them to ensure their insurance company handles the claim appropriately. You can also file a grievance report with the Texas Department of Insurance.   

Q: What if I do not have insurance?

A:  At Patients Emergency Room, we proudly offer competitive cash prices, and will work with you one-on-one to determine if you’re eligible to receive discounted rates through one of the many medical discount programs with which we are proudly affiliated. We will also gladly work with you to arrange a payment plan that fits your needs and budget.

Q: When am I expected to pay for treatment?

A:  Unless an alternative payment plan/agreement has been made, all payments are expected at the time of your treatment. We accept all major credit cards and cash. We work with each patient on an individual basis as their care is our number one priority. If you have any questions regarding payment or treatment, please call us at 281-576-0555 prior to visiting our facility.

Q: What if I have questions regarding my bill before or after treatment?

A: We understand that medical billing can often be a confusing, complicated and drawn-out process, which is why we strive to be as open and transparent with all of our billing processes and protocols as possible. We are available to answer any billing-related questions 24/7, and assure you that you will never be faced with hidden costs or fees thanks to our up-front billing methods. Please call us at (281) 576-0555 and we will be happy to assist you and answer any questions you may have.

Q: Is there typically a long wait to see a medical professional?

A:  Not at all! Unlike traditional hospital emergency rooms that may have hour-long wait times, the medical professionals at the freestanding Patients Emergency Room are typically able to examine patients within minutes of your arrival.

Q: What happens if I need to stay in or be transferred to a hospital?

A: Should you need continued in-hospital treatment, we have a transfer protocol arranged with area hospitals, including a communication link between physicians to expedite your care. We have an ambulance available to transport you to the hospital of your choice, and in most cases, to an inpatient bed. 

Q: What happens if my condition requires additional treatment, surgery or other potentially unforeseeable care?

A: Should your illness or injury require an in-depth procedure or form of treatment that can only be offered in a traditional hospital setting, you can rest assured we’ll take care of everything to ensure your transition is as fast and simple as possible.