When every minute counts, why wait?
|Hospital Emergency Room||Urgent Care Clinic|
|Easy Registration Forms||NA|
|Beautiful, empty waiting room||NA||NA|
|Free Coffee, Drinks & Snacks||NA||NA|
|Short Wait Times||NA||NA|
|Seen by Doctor, not a PA or NP||NA||NA|
|CT Scan / Digital X-ray||NA|
|Radiology Results in 10 Minutes||NA||NA|
|ER Lab with Results in 15 Minutes||NA||NA|
|Pharmacy services and Rx’s immediately accessible||NA||NA|
|Admissions direct admit to inpatient hospital services (room, ICU, OR, cath lab, etc.)||–||NA|
Lab and Radiology Turnaround Times
Avg. for Chemistry:
Hospital – 60-73 minutes
PER – 15 minutes
Avg. for Blood Counts/CBC:
Hospital – 59 minutes
PER – 8 minutes
Avg. for Cardiac Enzymes:
Hospital – 60-107 minutes
PER – 15 minutes
Avg. for X-rays to be Performed AND Interpreted:
Hospital – 135 minutes
PER – 45 minutes or less (usually 25 – 30 minutes)
Avg. Time in ER from Arrival to Discharge:
Hospital – 2.6 hours AFTER seeing the physician
PER – less than an hour
Avg. Time Waiting to See the Physician:
Hospital – 55.8 minutes
PER – 5 minutes
Avg. Time in ER Waiting for Hospital Bed:
Hospital – 4-5 hours
PER – about an hour
Other Indicators of PER’s Pursuit of Excellence:
- Average status of the waiting room upon arrival at Hospital ER?
Crowded, uncomfortable, impersonal, no place to have private discussion with family or friends.
- Access to the physician or nurse taking care of you or your loved one:
Hospital ER: strictly limited because of space and staffing limitations.
PER: nearly unlimited access to the physician and nurse, helpful and willing to answer all of your questions 24/7, in person or by phone.
- Number of times you’ll hear someone shouting “nurse, nurse” at PER?
Zero. Our nurses and staff give one-one care and are available at all times during your stay. Our patients and staff interact on a name by name basis, not “Nurse”, but, “Kevin, will you or Dr. Smith please come and explain…”
Hospital ER: crowded, long walk from the main entrance.
PER: plenty of parking, close the main entrance.
- Access to helpful information:
Hospital ER: 1-800 number to main operator who directs to the department receptionist. Who then directs to the nurse…
PER: one number (409-840-4004) and you’ll be immediately greeted by a helpful staff member who will answer your questions and direct you to our services, including driving directions and insurance questions.
Sources for above figures:
- http://www.ncbi.nlm.nih.gov/pmc/articles/PMC2282400/ Laboratory Turnaround Time. Robert C Hawkins Department of Pathology & Laboratory Medicine.
- http://www.ncbi.nlm.nih.gov/pubmed/20536804 2010 May;17(5):501-7. doi: 10.1111/j.1553-2712.2010.00738.x. Emergency department patient volume and troponin laboratory turnaround time. Hwang U1, Baumlin K, Berman J, Chawla NK, Handel DA, Heard K, Livote E, Pines JM, Valley M, Yadav K.