When every minute counts, why wait?
![]() Patients ER |
Hospital Emergency Room | Urgent Care Clinic | |
---|---|---|---|
Open 24/7 | ![]() |
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NA |
Free Parking | ![]() |
NA | ![]() |
Easy Registration Forms | ![]() |
NA | ![]() |
Beautiful, empty waiting room | ![]() |
NA | NA |
Free Coffee, Drinks & Snacks | ![]() |
NA | NA |
Short Wait Times | ![]() |
NA | NA |
Seen by Doctor, not a PA or NP | ![]() |
NA | NA |
VIP Care | ![]() |
NA | NA |
CT Scan / Digital X-ray | ![]() |
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NA |
Radiology Results in 10 Minutes | ![]() |
NA | NA |
ER Lab with Results in 15 Minutes | ![]() |
NA | NA |
Pharmacy services and Rx’s immediately accessible | ![]() |
NA | NA |
Chest Pain | ![]() |
![]() |
NA |
Abdominal Pain | ![]() |
![]() |
NA |
Head Injuries | ![]() |
![]() |
NA |
Abscess | ![]() |
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Pediatric Fever | ![]() |
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Lacerations, Sprains | ![]() |
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Rapid Discharge | ![]() |
NA | NA |
Admissions direct admit to inpatient hospital services (room, ICU, OR, cath lab, etc.) | ![]() |
– | NA |
Lab and Radiology Turnaround Times
Avg. for Chemistry:
Hospital – 60-73 minutes
PER – 15 minutes
Avg. for Blood Counts/CBC:
Hospital – 59 minutes
PER – 8 minutes
Avg. for Cardiac Enzymes:
Hospital – 60-107 minutes
PER – 15 minutes
Avg. for X-rays to be Performed AND Interpreted:
Hospital – 135 minutes
PER – 45 minutes or less (usually 25 – 30 minutes)
Avg. Time in ER from Arrival to Discharge:
Hospital – 2.6 hours AFTER seeing the physician
PER – less than an hour
Avg. Time Waiting to See the Physician:
Hospital – 55.8 minutes
PER – 5 minutes
Avg. Time in ER Waiting for Hospital Bed:
Hospital – 4-5 hours
PER – about an hour
Other Indicators of PER’s Pursuit of Excellence:
- Average status of the waiting room upon arrival at Hospital ER?
Crowded, uncomfortable, impersonal, no place to have private discussion with family or friends. - Access to the physician or nurse taking care of you or your loved one:
Hospital ER: strictly limited because of space and staffing limitations.
PER: nearly unlimited access to the physician and nurse, helpful and willing to answer all of your questions 24/7, in person or by phone. - Number of times you’ll hear someone shouting “nurse, nurse” at PER?
Zero. Our nurses and staff give one-one care and are available at all times during your stay. Our patients and staff interact on a name by name basis, not “Nurse”, but, “Kevin, will you or Dr. Smith please come and explain…” - Parking:
Hospital ER: crowded, long walk from the main entrance.
PER: plenty of parking, close the main entrance. - Access to helpful information:
Hospital ER: 1-800 number to main operator who directs to the department receptionist. Who then directs to the nurse…
PER: one number (409-840-4004) and you’ll be immediately greeted by a helpful staff member who will answer your questions and direct you to our services, including driving directions and insurance questions.
Sources for above figures:
- http://www.ncbi.nlm.nih.gov/pmc/articles/PMC2282400/ Laboratory Turnaround Time. Robert C Hawkins Department of Pathology & Laboratory Medicine.
- http://www.ncbi.nlm.nih.gov/pubmed/20536804 2010 May;17(5):501-7. doi: 10.1111/j.1553-2712.2010.00738.x. Emergency department patient volume and troponin laboratory turnaround time. Hwang U1, Baumlin K, Berman J, Chawla NK, Handel DA, Heard K, Livote E, Pines JM, Valley M, Yadav K.
- http://ww2.fchtexas.com/lab-important-for-diagnosis-and-patient-care/
- https://www.heartoftexashealthcare.org/services/laboratory.php
- http://ctscan.imagingeconomics.com/article.asp?type=ARTICLE&id=2010-10_01
- http://www.cdc.gov/nchs/data/nhsr/nhsr007.pdf
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